Bye Bye Singtel’s 2Wire 5012NV

Date: May 31, 2011

This article is to teach you how to dump Singtel’s 2Wire 5012NV Router for your Internet High Speed Fiber Broadband.  This is for those people who ONLY needs Internet at home, and no need to have MIO TV at home.  Although SingTel always bundled both together, means, they give you FREE MIO TV.  But still, I will keep on researching to see how to make it work for MIO TV.  Stay tune.  For now, only for Internet uses.

Singtel.JPG

1.  What do I subscribe?

I had my fiber Internet for almost 2 months now.  I have been enjoying the high speed internet very much.  I had the following plan from SingTel…  At this home, Internet is important as almost every night there are teleconference to US, Europe using collaboration tools such as WebEx.  What I had before is a 15Mbps High Speed ADSL2+ Plan.  So, upgrading to the 50Mbps will give you true 50Mbps LOCAL download, 25Mbps LOCAL upload, and real 15Mbps International download.  I have been testing it, and so far, it is a true upgrade for me.  As for MIO TV, it never work at my home, it freezes every 20 seconds or so.  So, at this point, I don’t care about MIO TV.  But with the method described below, may be it will also work for your MIO TV.

Screen shot 2011-06-01 at AM 06.30.26.png

2.  What I have before?

This is my home settings.  I asked the OpenNet to pull the fiber into my Kitchen / Washing area.  Because I don’t want UGLY cabling in my home.  From there, I used Aztech Homeplus (using Power Line) to bring the network to my Switch/Router cabinet that hooks into my internal cabling at home.  As me and my wife each has iPhone4 and iPad2.  So, we need 3x Wifi Zone to provide maximum coverage of the Wireless Access for our Apple handheld devices and those will talk to my Apple TV2 and AirPlay movies, Photos onto my TV.

 

 

My Home Network.png

A bit complicated for me, but it is necessary at my home.

3.  So, What is the problem with SingTel 2Wire 5012NV Router?

This router provided by SingTel, does not work well with my AirPort Extreme or AirPort Express.  70% of the major appliance in my home is Apple, so, I would pretty much want to use Apple AirPort here fore the wireless.  I cannot throw away my Apple AirPort.

The symptom are, even when you set the AirPort Extreme or Express to BRIDGE MODE, all the wireless devices at home does not get a DYNAMIC IP address from the DHCP running on the 2Wire 5012NV.  I google it and found that it is indeed a major problem.  And every one suspect that the 2Wire DHCP is non-standard.  Because my AirPorts work with the previous SIngTel ADSL modem plus DLINK AP Router.

So, I end up have to set STATIC IP on every Wireless Devices.  And worst has yet to come, AirPort Extreme or Express will sometime loses Internet, and blink amber lights.  And when you check it, double NAT detected.  It has to be some conflict somewhere, and all finger points to this SingTel 2Wire 5012NV Router.  It’s crapy.

4.  Can I simply plug another router to replace the SingTel 2Wire 5012NV?

The answer is NO.  Because SingTel push VLANS onto the Singtel 2Wire 5012NV.  Unless your Wireless AP support VLAN tagging, you are not able to change the 2Wire 5012NV.  Now, that’s evil.  May be SingTel don’t want users to simply anyhow change the router so that they do not need to support any other brand of routers except their own.

5.  So what are the VLAN tagging needed?

SingTel tag the following VLANs.  So, you make sure you tag the port with these VLAN ID, then, you should be able to get the IP from SingTel.  I did this using the 2nd and 3rd Aztech HL280e Gigabits Switch, and I actually can get 2x SingTel IP for the Fiber Internet.  (This is interesting!!)  Does it mean that I can get 2x 50Mbps??  I will test it out and let you know.

VLAN 10 = Internet

VLAN 20 = MIO TV

VLAN 30 = VoIP

VLAN 40 = Management

6.  So, the solution is to put a Managed Switch that support VLAN tagging.

After google it on hardware zone, the recommended switch is Cisco Linksys SLM2008 Switch.  You can buy this from Bizgram at 5th Floor Sim Lim.  And it cost about S$165.

images-16.jpeg

And then, you simply plug in any Wireless AP behind the switch to do the routing and provide DHCP address.  In my case, I used back my old DLink Wireless AP.  Configure it to get IP from Singtel, and then provide your Internet Network.

images.jpg

 

7.  How to configure it?

Screen shot 2011-06-01 at AM 07.32.17.png

You log in first.  Configure your laptop to have manual IP of 192.168.1.xx, with sub netmask of 255.255.255.0, plug into the switch.

Screen shot 2011-06-01 at AM 07.35.55.png

Create VLAN of 10, 20, 30, 40

Screen shot 2011-06-01 at AM 07.36.41.png

Screen shot 2011-06-01 at AM 07.37.25.png

Screen shot 2011-06-01 at AM 07.37.40.png

Screen shot 2011-06-01 at AM 07.37.50.png

This is how I do for VLAN 10, 20, 30 40.

After you created the VLAN ID, and make it a member to 1, 2 and 3.  You have to set the VLAN Port Settings.

Screen shot 2011-06-01 at AM 07.39.12.png

So, in my case, the ONT will come into Port 1.  So, I will need to Enable Ingress Filter, and select Tagged Only.  For PVID, I leave it at 1.

For Port 2, that will go into my DLink Wireless AP Router, so, I tagged 10 and Enable Tx Force Untag.  Once you have done this, plug in your laptop to test it, and you will get a Dynamic IP from SingTel.  So, on your DLink Wireless AP, you simply need to do DHCP address from the Internet.

Screen shot 2011-06-01 at AM 07.42.14.png

So, every things work!  I plug in my Wireless AP Router, and then all my AirPort Extreme, Express works seamlessly as before.  And I do not need to configure Static IP on my wireless devices and they do not lost Internet connections.

8.  What else that I have found out?

I also put everything behind the Aztech HL280e.  That means, I don’t need to put the router in front of it.  The Aztech HL280e magically acts as a MEDIA in this case.  i.e. a wire/cable.  If your home does not need to run Internal Network as I need, (because of the NAS), then, you can buy lots of Aztech HL280e just to run Internet into every devices (which able to get Dynamic IP from SingTel).

9.  What’s Next?

Next, I will try to replace the DLink Wireless AP to Gigabits version.  Now it is still 100baseT.

Also, I need to figure out why Synology and iMac does not run stable on 1Gbits.

I will try Jumbo Frame.

Lastly, I will try to make MIO TV work, since now I found a way to do all these.  Let’s see how.

I will update more.

[UPDATES] – Sep 13, 2011

Related Posts:

1.  Phase 2 of my network.  http://miniliew.blogspot.com/2011/06/my-home-fiber-network-after-revamping.html

2.  Initially, I got an Aztech HL280E, the fastest 1Gbps Powerline/Homeplug.  But it keeps going down.  And I finally figure out why.  http://miniliew.blogspot.com/2011/07/home-networking-why-my-aztech-hl280e.html

3.  So, I dumped the 1Gbps power line, and switch it to the latest HomePlug from Aztech, HL115EP.  And it has been running for almost 6 weeks now, and I have not had any problem with it.  http://miniliew.blogspot.com/2011/07/home-network-improvement-plan-homeplug.html

4.  I did my bench mark test for my ASUS Black Diamond.  It is really the LAN-to-WAN speed super performance that I like. http://miniliew.blogspot.com/2011/07/home-network-improvement-plan-asus.html

5.  How I benchmark and improve my wireless at home.  http://miniliew.blogspot.com/2011/08/network-performance-1-wireless.html

6.  I also satisfy with my gigabits network at home.  And here is how I bench mark it.  http://miniliew.blogspot.com/2011/08/network-performance-2-is-gigabits.html

7.  Oh ya, about the black diamond.  In Malaysia, LoYat building, you can get it at least S$30 cheaper. http://miniliew.blogspot.com/2011/08/malaysia-boleh-buy-this-toy.html

8.  I tried to explained why it is important to watch out the power plug and what is the surrounding power noise.  Understanding it, then, you can improve your powerline/Homeplug experience.  http://miniliew.blogspot.com/2011/08/slow-homeplug-try-powerline-filter.html

9.  The latest benchmark I have done.  I switch to use AFP instead of SMB on my Synology box. http://miniliew.blogspot.com/2011/09/afp-or-smb-synology-dsm-32-for-ds411ii.html

10.  If you read KLSeet.Com website, you will now that now ASUS Black Diamond has a Beta Firmware 8.1.1.4 that is supporting both Malaysia Unifi and Singapore Sintel exStream Fiber.

http://www.asus.com/Networks/Wireless_Routers/RTN56U/#download &

Screen Shot 2011-09-14 at 9.16.56 AM.png

http://klseet.com/index.php?option=com_content&view=article&id=93&Itemid=87

Again, I am not a tech reviewer etc… I am just an average guy trying to enjoy building my own network, and share whatever I have learn at my blog.  So I have not try to install the 8.1.1.4 yet, because I already have SLM2008 running, there is no urge for me to upgrade it to test out.  I always believe a router is a router, a switch is a switch, and try not to “overload” everything in a single box.  🙂  Have fun readings the updates.

 

113 comments

  1. Hi Anonymous,

    You need not to connect the ASUS R56U to internet to flash the firmware. As you already downloaded it onto your PC. So, connect your PC to the ASUS directly with a LAN cable, then, your ASUS will assigned your PC a dynamic IP, and ASUS will be 192.168.1.1

    Then Go to Advanced Settings -> Administration -> Firmware Upgrade, do the upgrade.

    I am not sure why your ASUS get a 192.168.1.71, is it because you plug the ASUS behind your 5012 which allocate a dynamic IP of 192.168.1.71?
    If yes, disconnect the Internet.

    Thanks.

    Ken

  2. Hi Joseph,

    OK. kenliew@kenliew.org. Let me know what questions you have.

    1. Connect your laptop/pc directly to the switch. (with nothing connecting the switch except but the laptop/pc.)

    2. You have to configure your laptop/pc to be the same subnet as the switch. So, if the switch is 192.168.1.254 by default, then, you will configure your laptop/pc to 192.168.1.10 with a subnet mask of 255.255.255.0. Then, this will enable your laptop/pc to be able to see 192.168.1.254 on the web browser.

    3. in the web browser, 192.168.1.254, this should bring out the config page.

    4. Go to configure the VLAN first. So, in VLAN Settings, create VLAN ID 10, 20, 30 & 40. tick the member/port # you want to use. i.e.
    Port 1 = Member of VLAN 10 & VLAN 20, & VLAN 30 & VLAN 40
    Port 2 = Member of VLAN 10

    5. Then, you go to VLAN Port Setting.
    Port 1 = tick on Enable Ingress Filter, tagged only, PVID = 1
    Port 2 = tock on Enable Tx Force Untag, All, PVID = 10

    6. Then, you may want to change the switch IP into 10.0.0.254 as your Air Port Extreme is of subnet range of 10.0.0.x range.

    reboot, that's it.

    ONT ==> Port 1
    Port 2 ==> Air Port Extrene

    That is done.

    –ken

  3. Hi Ken,

    I don't know what happened. Earlier, when I connect ONT-N56U-PC,it cannot goto internet. Tried without connecting to ONT, also not able to goto my router IP. But somehow, it works again when I did the original connection, and was able to flash from the file in my PC.

    So far, connection is good with this new router. But connecting to network printer was another long struggle. Trick is to use setup using local printer on each PC and select TCP/IP connection to install a USB printer on the router.

    Cheers,
    David

  4. Instead of an expensive Cisco switch, you can get the super low cost TP-Link TL-WR1043ND for under $90, install OpenWRT and you'll have VLAN tagging feature.

  5. Hi there, im looking to replace the 5012nv provided by singtel to a Buffalo WZR hp-g300nh. Do you know how to configure vlan on it because my network is suffering from poor local network speed transfers because of 2Wire and i would like to get my buffalo to do all the internet and local network managing.

    i have miotv but not using and also on explore home 100. may contact me at email pingu_619@hotmail.com

    Thanks 😀

  6. I didn't encountered the problem posted by Ken. But I was thinking of replacing 5012nv for much better control on my network. I wanna put some MRTG, monitoring or bandwidth shaping to my setup.

  7. Thanks for the excellent article. Just wish to find out will we still get free unlimited local call when we ask SingTel to deliver voice thru' normal copper tel wire instead of using their VoIP (via 5012NV)?

    1 thing bad about all-in-one mio bundle is that: you can't easily use your fax machine w/o using a voice splitter to share with your phone; and even with that, you still need to run ugly wire to your fax.

    Martin

  8. Hi,

    Thanks for the reply. So if i replace the cisco managed switch with Asus NT-56U wireless router, can i receive MIOTV signal from ONT box? My intention is to remove away the 2wire router from the setup.

  9. Hi Ken,

    Do you need to change any setting on your ASUS RT-56U wireless router so that the traffic can flow into the NAS for BT downloading purposes?

  10. @Freddy: I did not change anything on homeplug. The homeplug will simply pass thru everything, all the VLAN taggings in and out to another homeplug outlet. So that I can simply plug in the 2Wire + MIOTV.

    Hope this help.

    Ken

  11. Hi Anonymous,

    It depends on how you set up your BT downloading. For me, I have my iMac running Bit Torrent Client, and store everything onto the NAS. Depends on which ISP that you are using, Most of them will throttle your bit torrent traffic. I have both SingTel and ViewQwest. So, I can clearly see the different when you run downloads on both side. 🙂

    Did I answer your questions? Thanks.

    >Do you need to change any setting on your ASUS RT-56U wireless router >so that the traffic can flow into the NAS for BT downloading purposes?
    >Reply

  12. If you have the Asus NT-56U wireless router, there is a new firmware, once you update it, you can run MIO TV. For me, I am lazy to remove my Cisco managed switch now. I don't watch too much MIO TV too. So, I am still using my old design. Or you can check out http://klseet.com he is the first few guys that ask ASUS to do this for Malaysia broadband, and later ASUS decided to add in Singapore broadband too.

    http://forums.hardwarezone.com.sg/next-generation-broadband-network-ngbn-forum-320/asus-rt-n56u-has-new-firmware-vlan-id-allow-direct-miotv-stb-3351872.html

  13. Sorry Martin, I don't have an answer, may be you can ask SingTel customer service. But whatever service I have before, they will give it to me. But my guessing is, if it is not VoIP, then, there will be some cost associate to it. So, I am guessing they may not give you unlimited call.

    Yes, the Fax has a certain protocol and standards. So, sometime it is hard to get the right hardware to do the correct thing. 🙂

    Ken

  14. Hi, it could be that the AEBS or 5012nv has a newer firmware. I changed the 5012nv, because the thru put is suck! So, I went to research and found out the BlackDiamond has the best LAN to WAN and WAN to LAN thru put. This is what it concerns. How fast your traffic can go in and out of your WAN router. 🙂

  15. Does anyone have the technician password for this Singtel 2Wire router so that I can enable UPnP? I can't get UPnP to work through the media player box that is streaming from my Synology DS410 NAS. Thanks.

  16. Hi Ken,

    I'll have my Singtel Fibre installed next week, but I'm concern about power line noise and am inclined to wireless repeater, do you have any recommendation?

    Thanks.

  17. I used both at home. My Singtel line now running on a wireless repeater. My ViewQwest line now runs on the Aztech Homeplug. Both works fine for the last few months. The wireless repeater I bought it from Simlim. But that shop close down. I think they moved it to Burlington Square 7th floor. I will blog my new network setup soon.

  18. hi do you think this is possible?
    modem —> switcher (ground floor) —> airport extreme (3rd floor) —> miotv cable box?
    Would the airport extreme work with the miotv cable box?

  19. HI,

    i bought the cisco managed switch but the layout is different form yours.

    I managed to connect to my linksys router but i cannot connect the 2wire for the miotv in my room.

    my connection as follow

    ONT>SLM2008T(port2)>Linksys610n>my PC
    (port3)>Aztech>2wire>miotvset

    I am able to correctly received the wireless signal, but the 2wire no signal.

    I also try this (port3)>Aztech>miotvset. the result still the same.

    any advise ?

    many thanks

  20. no. I don't think it will work. That is because the MIOTV cable box needs to untag the VLAN. But your airport extreme does not understand the VLANs.

    have you tried?

  21. Hi Ken,

    I just got my Fibre 100mbs today.. but it seems that the 2wire cannot make it. i m playing online mmorpg games, the router seems to have performance issue whereby the latency start to rocket up to 4000ms !! Can please advise if i can directly replace that router with my Linksys Wireless N router? I don't need Mio Voice and Mio TV. So current set up : ONT -> Linksys router -> my laptop.. does this work? or do i need to configure anything? please advise. Thanks!

  22. I am not familiar with Linksys router. Can they do VLan tagging? If cannot, then, you cannot use it with Singtel fibre service. You need to have a VLan tagging capable router.

    Another thing, is depends on where is your game server located. Sometimes, it may not be Singtel problem.

  23. Hi Ken,

    Thank you for this information on Cisco SLM, can i find out after following the steps on the above, i was able to use port 2 to connect to air extreme. Can i know how to config port 3 to 8 to use with etc…mac mini..synology nas.. and other devices.

    Hope to hear from you soon.

  24. Hi Ken, Thank you very much for teaching a lot of us how to bypass the singtel router. I have used your suggestion and happily been using cisco smart switch together with linksys e4200 and aztech plugs for a few months now.
    Only problem i have is this, and was hoping you might be able to help: i have a 200 mb singtel plan, and at best i only get 95mb down and 76 up. My setup is:
    ONT->smart switch->e4200. All the aztech and other stuff comes after that, and i tested it plugged directly into the router as well as the smart switch. Appreciate your kind time and feedback!!!
    Kind regards, Willem

  25. Hi, i managed to set the 2wire 5012 to bridge with the service light “red” being the confirmation. However, the moment I plug out the ethernet from the lan port of the modem, the red light goes off and the bridge mode is gone. I tried connect the from the 2wire lan to the wan of Asus RT-N56 but the red light did not come back up. What could be the issue here?

  26. can i use a dlink dap2553 to connect directly to 2wire 5012nv ? if yes how to go about doing this?

  27. You can access the ONT's Webconfig by unplugging the fibre cable, connecting to port one of ONT and giving yourself a static 192.168.1.3 address.
    The ONT's Address is 192.168.1.2.. Not much to change though.

  28. Hi Ken, if I configured the SingTel Fibre Optic 2Wire 5012NV Router to “Bridge” and then connect to my Linksys E4200 Router, will it work? If yes, does this configuration means I am using the full functionality of my Linksys E4200 as the main Router and not SingTel 5012NV degraded Router but just used it for VLAN tagging?

  29. @AndyQ

    First you must yourself what you want to do with the new router? Do you want to run it as a bridge or router? If run as router, it may or may not work. If run as bridge, it will work as your downclient will get the ip address from the Singtel ont.

    –ken

  30. @Anonymous

    Your E4200 ranked 11th on small network builder router chart. The performance should not be far behind asus black diamond. So you should get more rather than <100mb. The only thing is how you do the speed test? Did you select singtel's site, or other site? If you use Singtel, then suggest you write a nasty letter to them to ask about it. Make sure you cannot via LAN cable, not wireless.

    –ken

  31. HI Ken, Nice write up on Singtel issue.

    I have a issue and hope you are able to help.

    How can i link up a spare Pace5012NV by RJ45 to my Aztech GR7000 router which is connected to WAN port from Aztech 1015ew(s) ( one of the ethernet port out) ?

    Ok why im using Aztech GR7000, it to boost the wireless of Aztech1015ew(s) B&G wireless and to use it as a gigabyte port. Aztech 1015ew(s) or Pace5012nv both does not come with gigabyte port except a port from Pace1015NV.

    The Aztech 1015ew(s) B & G wireless is able to cover my whole 5 rooms HDB point room flat but been cutting off and on. The Wireless from Pace5012NV is totally screwed . I cant get a good speed by standing 5 to 10 meters away and looking at the modem some more … My GR7000 is about 50% better then Pace. not forgetting Singtel always like to comment, if you are using 3th party products, you are on your own and they cant troubleshoot or give support ! hate it when you say that .

    Hope you can able to solve my issue if you have the time

    Thanks & regards,
    Ter
    9119313 eight

  32. Few comments:
    1. In your home, Aztech 1015ew seems to be the main ADSL router. This connect to SingTel ADSL network. So, if you want to extend your network, or wireless, the rest of the router has to be configured as BRIDGE MODE so that the Aztech 1015ew is the only router that gives DHCP and NAT.

    2. I am not sure what is your home wireless devices? if it is 802.11 b or g, then, it's IDEAL speed is UP-TO 11Mbps or 54Mbps. Also, I am not sure what is the PC, Laptop devices you used, whether or not they have Gigabits port or not? Unless you have a Gigabits NAS, and you seriously won't need Gigabits port. Remember, 11Mbps and 54Mbps is IDEAL, practically, you always get 30%-50% of the speed. Depending on where you place the wireless access point. Normally, WiFi signal won't just dropped, if it does, it could due to a lot of reasons, so, let's not blame it to the access point before fully understand your home setup.

    3. Also, your WAN speed (Internet speed) must be lesser than 25Mbps as it is ADSL. So, IMHO, whether or not running on Gigabits or 100baseT speed it does not matter.

    Where do you setup your access point?
    Where is the access point suppose to cover?
    what is the rooms layout?
    Where do you face most dropped network?

  33. @Anonymous. Yes! By default the VPN pass thru mode (i think it is called this)is off? So, once you turn on, VPN will work. My strongVPN and my my wife's HP VPN also works once it is turn on.

  34. Hi Ken,

    Many thanks for putting up this excellent page. Like many others who've posted here, I've found it most helpful.

    Have a question for you if you don't mind..

    Have bought the Asus NT 56U router and will attempt to set it up as you've suggested. However, was wondering if it's possible to run either the MIO Voice phone line or the MIO TV off either a wireless bridge or powerline LAN, ie

    TP–> NT 56U –> wireless bridge –> 2wire router –> MIO voice phone, &
    TP–> NT 56U –> Powerline LAN –> MIO TV + other IPTV

    It seems from your posts that MIO TV and MIO Voice ports cannot be untagged, while all other internet traffic should go through untagged ports? Is there a way around this?

    Thanks for your help in advance!

    S Yong

  35. Hi Ken,

    I need some advise.

    I working on some settings for a small office. We have Singtel fibre on ONT mode and not RG mode. So there's no VLAN tagging. The problem is, the router does not seem to dish out DHCP addresses properly to the computers on the network. Only a handful of them get the assigned IP addresses from the router.

    I'm thinking of replacing the Netgear router with something more robust. Maybe a Cisco RV042G.

    How do you get your AP to capture the dynamic IP address from Singtel. I need to see if I can hook up the ONT directly to the switch (ONT mode) and get the router to just dish out IP addresses as a DHCP server.

    Any help is appreciated.

    – Jack

  36. You are genius! 🙂
    I'm going to get the SLM2008T and try out your method. Hope it works for me.
    I got a Mio TV STB, Digital Tel Line and Fibre BB.
    Thank you for the great info!!!

  37. Hi Ken,

    Thank you for putting this up and sharing this. I really appreciate the effort to share this as I'm not really tech savvy. This have given me an idea when I'm building my home network soon. You have shown us the light. Thanks.

    JJ

  38. Hi Ken,
    My first post went disappeared after published. So I am trying to rewrite everything all.
    I have a current config ONT>2wire 5012NV>AP extreme>AP express. All devices works well without any glitch. However, I tried to install a QNAP NAS behind the AP extreme ended up with a double NAT problem. The same set of problem you mentioned. The worst thing is that I do not know how to assign a static ip address to each devices and disable NAT on the 2wire. The QNAP NAS could not be connected over the internet for some reasons I do not know. The DDNS is working. Do you think the SLM2008 switch could solve this problem? My MIO is bundled with some kids channel which my baby is watching. Will these still be accessible with the switch installed? Thank you in advance for your advice.

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